Printer offline again? Let a real person get it printing.
Independent help with HP printer setup, Wi-Fi connection, drivers, paper jams and error codes, by phone or remote session. You hear the price before we start.
- Clear price before any work begins
- Works with HP, Canon, Epson, Brother and more
- Mon–Sat, 9 AM – 8 PM
Independent service. Not affiliated with or endorsed by any printer manufacturer.
The printer problems we fix most
"Printer is offline"
Your computer says it can't find the printer, though it's on and plugged in. We reset the connection and ports.
Won't join Wi-Fi
New router, changed password, or a setup that stalls halfway. We get it back on your network.
Driver & software errors
Missing, outdated or conflicting drivers after a Windows or Mac update.
Paper jams & feed faults
Repeated jams, double-feeds, or "paper out" with a full tray.
Blank or streaky pages
Cartridge not recognized, clogged nozzles, faded or missing colors.
Scan & mobile printing
Scan-to-computer, wireless printing from phone or tablet, and AirPrint setup.
Fixed in three simple steps
Tell us the problem
Call us or send the callback form with your printer model.
Hear the price first
We explain what's wrong and the cost to fix it. No pressure, no surprise charges.
Get printing
With your permission, we guide you by phone or a remote session and confirm with a test page.
What's included
- Unboxing and first-time setup
- Wireless and USB connection
- Driver and software installation
- Windows, macOS, Android and iOS
- Error-code troubleshooting
- Scanner and mobile-print setup
Good to know
We are an independent company. If your printer is under warranty, the manufacturer's own support may be available at no charge, and you're welcome to check with them first. Hardware repairs and parts are outside this service; we'll tell you if your issue needs a repair shop.
Questions people ask before calling
Are you HP or an official manufacturer service?
No. Inno Prints is an independent third-party service and is not affiliated with, authorized by, or endorsed by any printer manufacturer.
How much does it cost?
We quote the price before starting, and you decide whether to go ahead. See our Refund Policy for details.
Will you need access to my computer?
Only if you agree. Many fixes are done by phone. If a remote session helps, we ask permission first and you can end it at any time.
Do you sell printers or ink?
No. We provide help and troubleshooting only.
What if you can't fix it?
We'll tell you honestly and explain your options, including contacting the manufacturer or a local repair shop.
Stop fighting your printer.
Speak with a technician today. Mon–Sat, 9 AM – 8 PM.
Call +1 (888) 685-8159